Refund Application Form

Basic Information

Claim Information

    Additional Information

    You must always send:

    1. The unused tickets or copy of your e-Ticket to the address below.
    2. A copy of your Booking Form, including your Refund Programme Purchase Confirmation.
    I will send my supporting documentation later. .
    I was unable to notify the claim within 14 days of the incident. .
    Please attach supporting document(s) below
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    Event Information

    Account holder information

    Payment Information

    Please do not submit your credit card details as we cannot process refunds to credit cards as we are not the original merchant.
    Please check that your Bank details are correct before you submitted your refund application. If they are not correct, it will delay your refund.

    The EOS Claims platform is hosted on Microsoft Azure Cloud . All personal information and data you provide, such as bank details and your address are encrypted at rest . EOS Claims is GDPR compliant and registered with the ICO under the Data Protection Acts of 1998 and 2018. Our ICO registration number is ZA201253. Only authorised personnel within Refund Protect have access to your personal information and data. All payments are made through Western Union. You can view their Privacy and Security policy here . Once we have processed your information and data, it is stored on the Microsoft Azure Cloud for 14 days after a payment has been made to you. This is in order so that the entire payment process is fully complete and give an opportunity to resolve any questions which may arise After this period your information and data is hashed and can not be used again.